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Terms and Conditions

Introduction: These terms delineate the rights and obligations of all parties involved in this Agreement. “You” and “your” refer to the Customer, and “we,” “our,” and “us” refer to the Remover.

1. Our Quote:

1.1 Our quote excludes insurance, customs duties, inspections, or other governmental taxes. 1.2 We reserve the right to adjust the final price or additional charges under specific circumstances, including delayed service, parking fees, or circumstances beyond our control. 1.3 A 20% V.A.T. will be added to the final bill. 1.4 All prices are hourly unless otherwise stated. Minimum charge is two hours (one hour for packing). Charges start from arrival at the first address and end upon unloading at the final destination. Additional charges may apply for travel outside M25 or congestion zones.

2. Services Not Covered: 2.1 We do not disassemble/assemble units, change floor plans without proper access, or move items listed in Clause 4.

3. Your Responsibilities: 3.1 It is your responsibility to declare goods’ value, obtain necessary permissions, be present during service, provide accurate information for quotes, and arrange parking. 3.2 We are liable for damaged or lost items only in case of our negligence.

4. Restricted Goods: 4.1 We do not move prohibited, valuable, perishable items, or living creatures. You must arrange separate transportation for such goods.

5. Ownership of Goods: 5.1 You affirm that the goods to be moved or stored are your property or legally authorized by the owner.

6. Cancellation Charges: 6.1 Charges apply for cancellations with less than 24 hours’ notice.

7. Payment: 7.1 Advance payment is required. Overdue payments incur a 4% daily interest. 7.2 We accept card and cash payments. Credit card payments incur a 2% surcharge. 7.3 Unpaid amounts will be processed using collected card details.

8. Liability for Damage or Loss: 8.1 Our liability is limited. We are not liable for the first £150 of any claim; subsequent claims are limited to the minimal repair/replacement cost, up to £40 per item. 8.2 We are liable for loss or damage during our possession, packaging, or negligence.

9. Property Damage: 9.1 We are not liable for damage to property other than the items being moved, due to third-party contractors or your instructions against our advice.

10. Liability Exclusions: 10.1 We are not liable for circumstances beyond our control, wear and tear, unpacked goods, or indirect damages.

11. Claim Time Limits: 11.1 Claims must be made in writing within 7 days of delivery; the time limit can be extended upon written request.

12. Transit Delays: 12.1 Estimated delivery times may vary due to unforeseen circumstances. Delayed items will be put in storage at additional cost.

13. Right to Hold Items: We may withhold items until all payments are made.

14. Disputes: Unresolved disputes may be referred to an arbitrator appointed by the Chartered Institute of Arbitrators.

15. Subcontracting: We reserve the right to subcontract, but terms remain applicable.

16. Applicable Law: This agreement is subject to local laws where the contract was issued.

17. Inventory Accuracy: Provided inventory lists are considered accurate unless disputed within 10 days.

18. Storage Charges Revision: Changes in storage charges will be notified three months in advance.

19. Disposal of Goods: Upon default in payment, we can dispose of goods after a 3-month notice period.

20. Termination: We require a 10 working days’ notice for termination.